In A Few Words, Showing Empathy for Anxious Patients

January 16, 2013 by celia

The receptionist cradled the telephone between her ear and shoulder as she jotted down the patient’s message.


How to Invite A Patient to Speak Up

December 21, 2012 by celia

Doctors interested in empowering their patients to speak freely could begin by handing them this workbook.