Will Accessing Lab Results Cause More Stress, or Less?

January 25, 2013 by celia

If waiting for test results can be stressful, having direct or immediate access to them poses its own challenges.  (more…)

In A Few Words, Showing Empathy for Anxious Patients

January 16, 2013 by celia

The receptionist cradled the telephone between her ear and shoulder as she jotted down the patient’s message.