Difficult Conversations Pilot Program Launched at RRMC

In November we launched a pilot program to explore how to most effectively implement our Difficult Conversations workbook and video in an institutional context. In the pilot program the toolkit is being introduced to patients and their family members by doctors, nurses and social workers at RutlandRegionalMedicalCenter’s cancer center, in-patient palliative care service and VNA/Hospice. In addition to obtaining feedback from patients and families on the workbook’s effectiveness as a communication tool, the clinical staff will be learning how to use the materials within the constraints of a busy and demanding day-to-day practice.