On November 16, the Center for Communication in Medicine’s (CCM) Dr. Bernard Bandman and Dr. Michael Welther presented Grand Rounds on “Improving Healthcare Communication: The SpeakSooner Model in Medical Practice.” to medical staff at Adirondack Health in Saranac Lake, NY. Drs Bandman and Welther described how SpeakSooner: A Patient’s Guide to Difficult Conversations, a tool developed by CCM, helps patients identify and communicate questions and concerns to healthcare providers. It was emphasized that the model represents a paradigm shift whereby patients take responsibility for opening conversations about what they would like to talk about, which can minimize “mind reading” on the part of burdened healthcare providers. During the Grand Rounds, the Adirondack Health oncology team (doctor, nurse practitioner, nurses and social worker) described how the communication model prompted more interactive communication between patients and cancer care team. During the presentations, hospital administrators and specialty practice clinicians from Pediatrics, Vascular Surgery, Family Practice, Cardiology and Hospitalists expressed interest in using the SpeakSooner Model.
For information about the SpeakSooner Model and Guide contact ccm.office @speaksooner.org.