Panelists Confirmed for SpeakSooner Webinar!

We’ve confirmed our panel of experts for the upcoming free SpeakSooner webinar, Fixing the Healthcare System: What Can Doctors and Patients Do About It? on Tuesday, May 21 at 6pm!   Shika Kalevor, MBE, BSN, RN, Staff Clinical Ethicist and Associate Editor, Journal of Pediatric Ethics at Children’s Hospital of Minnesota; Bruce Nash, MD, MBE, […]

Read More

Then and Now

As I think of Virginia Wolf looking for “diamonds in the dustheap,” I dig through piles of materials that sit not far from my desk.   What I recently found was an Associated Press story published February 3, 2003 titled “Institute Emphasizes Human Side of Medicine,” which describes a program that I developed to facilitate doctor-patient […]

Read More

Doctors Have a Hard Job

The primary focus of my role as a medical humanist has been to help patients prepare to open conversations with healthcare providers about their health status and planning of care. I can recall instances when I was working at the cancer center in Bennington when patients would ask their oncologist about uncomfortable topics such as […]

Read More

CCM presents Medical Grand Rounds at Adirondack Health in Saranac Lake, NY

On November 16, the Center for Communication in Medicine’s (CCM) Dr. Bernard Bandman and Dr. Michael Welther presented Grand Rounds on “Improving Healthcare Communication: The SpeakSooner Model in Medical Practice.” to medical staff at Adirondack Health in Saranac Lake, NY. Drs Bandman and Welther described how SpeakSooner: A Patient’s Guide to Difficult Conversations, a tool […]

Read More

SpeakSooner Collaboration with Adirondack Health at Saranac Lake Oncology Team

In 2021, the Center for Communication in Medicine (CCM) began a collaboration with the Oncology Department at Adirondack Health in Saranac Lake, NY to launch a pilot project to improve healthcare communication between patients and cancer clinicians.   In the pilot program, patients are introduced to SpeakSooner: A Patient’s Guide to Difficult Conversations (Guide) to […]

Read More

Artificial Intelligence and Empathy: Are They Compatible?

In my work as a medical humanist, I’ve witnessed how healthcare professionals’ empathic communication skills can improve a patient’s understanding of their diagnosis, prognosis and treatment options. Now, to my surprise, a recent study shows “chatbot-generated responses outperformed physician- generated responses in both quality and empathy.” The authors conclude that chatbots can improve physician performance […]

Read More