Artificial Intelligence and Empathy: Are They Compatible?

In my work as a medical humanist, I’ve witnessed how healthcare professionals’ empathic communication skills can improve a patient’s understanding of their diagnosis, prognosis and treatment options. Now, to my surprise, a recent study shows “chatbot-generated responses outperformed physician- generated responses in both quality and empathy.” The authors conclude that chatbots can improve physician performance […]

Read More

What Does Cancer Screening Tell Us?

Cancer is an especially frightening disease. To “catch it early” we have come to rely on screening tests such as a mammogram, PSA, and colonoscopy. Whether a physician recommends a test or we learn about it through advertisements, we have come to believe that early detection will significantly increase life expectancy. Yet, a recent article […]

Read More

Can a Low-Tech Tool Improve Healthcare Delivery?

We are all grateful for high-tech innovations in medical science. In a recent blog I spoke about the benefits of artificial intelligence in helping doctors make accurate diagnoses and develop more effective treatment plans. Despite these advances in technology, a patient’s understanding of medical information can still be a challenge.   In describing the clinician’s […]

Read More

Will Artificial Intelligence Replace My Doctor?

There is little doubt that artificial intelligence (AI) is going to have a profound effect on healthcare delivery. This technology has the potential to improve medical diagnoses and treatment planning. AI can also generate documentation for medical records and save time, something that is at a premium in the medical world.   The role of […]

Read More

Patients as Real Time Teachers

During my tenure as a medical humanist at a cancer center in Vermont, I was an eyewitness to the challenges that patients and healthcare providers faced in communicating about serious illness. What I learned became source material for the Center for Communication in Medicine’s (CCM) programs and tools to improve healthcare communication. Although the educational […]

Read More