Healthcare professionals recognize the language of medicine is not the same as the language of the patient, which can lead to misunderstandings about diagnosis, prognosis and plan of care.

This language barrier and the influence of overwhelming emotions, especially for those facing serious illness, can often impede effective communication about treatment options, quality of life considerations and supportive care needs. Through video presentations and guided interactive discussions, our workshops help clinicians identify communication issues in their practice and plan strategies for facilitating effective communication, which can increase satisfaction for patients and themselves. Building positive relationships with patients has been identified as a factor in reducing physician burnout.